Transparent pricing
Published rates, fixed project fees and no charge for the first conversation. Prices below are current as of January 2026 and quoted in US dollars.
Reactive support
For teams under 15 people who mainly need a reliable helpdesk.
- Remote helpdesk, business hours
- Endpoint monitoring and patching
- Microsoft 365 administration
- Monthly service report
- P3 response target: 1 business day
Fully managed IT
Our most common agreement. Everything in Essential, plus proactive work.
- Unlimited remote support + on-call line
- 24/7 server and network monitoring
- Managed backup with restore testing
- Endpoint security and MFA management
- Quarterly strategy review
- P1 response target: 30 minutes
Managed + vCIO
For companies where technology decisions now need a seat at the table.
- Everything in Fully managed
- Virtual CIO days each quarter
- Annual budget and roadmap
- Vendor and contract negotiation
- Compliance questionnaire support
- Named backup engineer
Minimum billing of 10 users on all managed plans. Server and network device monitoring is billed at $45 per device per month. Prices exclude Microsoft, security and backup licence costs, which are passed through at supplier cost with no markup.
If you do not want a monthly agreement
| Engagement | How it is priced | Typical range |
|---|---|---|
| Technology assessment | Fixed fee, report delivered in 10 business days | $1,800 – $3,500 |
| Microsoft 365 migration | Fixed fee per mailbox and data volume | $180 – $320 per user |
| Cybersecurity remediation | Fixed fee per phase after gap assessment | $4,500 – $22,000 |
| Reporting & dashboard build | Fixed fee per data source and report set | $6,000 – $18,000 |
| Custom software | Fixed fee per two-week increment | $9,500 per increment |
| Ad-hoc engineering | Hourly, billed in 15-minute units | $165 / hour |
| After-hours emergency (non-client) | Hourly, 2-hour minimum | $245 / hour |
How invoicing works
When am I billed?
Managed agreements are invoiced monthly in advance on the first business day of the month. Project work is invoiced 40% on signature, 40% at the midpoint milestone and 20% on acceptance. Hourly work is invoiced at month end.
What payment methods do you accept?
ACH bank transfer, business cheque and major credit cards. Card payments carry a 2.9% processing surcharge, which is shown on the invoice before you pay. Terms are net 15 days.
Are there setup or onboarding fees?
Managed agreements include a one-time onboarding fee equal to one month of service, which covers the audit, documentation and agent deployment. It is quoted in the proposal and never added later.
Can I cancel?
Yes. Managed agreements end with 30 days written notice after the initial 30-day onboarding period. See our Refund & Cancellation Policy for how final invoices and prepaid amounts are handled.
Do you mark up licences and hardware?
No. Microsoft, security and backup licences are passed through at supplier cost. Hardware is quoted at cost plus a disclosed 8% procurement and configuration fee, or you may buy it yourself and we will configure it hourly.
Do prices change?
Managed rates are held for 12 months from the start of the agreement. Any change afterwards is communicated at least 60 days in advance in writing.
Want a number for your actual environment?
Send us your user count and what you run today. We will come back with a written quote within two business days — no meeting required first.