Privacy Policy
How Lios Technology Group LLC collects, uses, shares and protects personal information.
1. Who we are
Lios Technology Group LLC (“Lios”, “we”, “us”) is a technology consultancy registered in the State of Texas, United States, with its office at 205 West 9th Street, Austin, Texas 78701. The company is owned by Daniel Johnson. For the purposes of data protection law we are the controller of the personal information described in this policy.
Questions, requests and complaints about privacy should be sent to support@lios.mtechmpl.com or by post to the address above, marked for the attention of the Privacy Contact.
2. Scope of this policy
This policy covers personal information we collect through this website (lios.mtechmpl.com), by email and telephone, and in the course of providing services to our clients. It does not cover third-party websites we link to, which publish their own policies.
3. Information we collect
3.1 Information you give us
- Enquiry details — name, company, email address, telephone number and the content of your message when you contact us through the website form, by email or by phone.
- Client and billing information — contact names, business addresses, purchase order references and payment details needed to invoice and deliver services.
- Support information — the technical detail contained in support requests, which may incidentally include personal information stored in your systems.
3.2 Information collected automatically
- Server logs — IP address, browser type and version, referring page, pages requested and timestamps, recorded by our hosting provider for security and diagnostics.
- Cookies — strictly necessary cookies always, and analytics or marketing cookies only where you have consented. See our Cookie Policy for the full list.
We do not knowingly collect information from children under 13, and we do not collect special categories of personal data (such as health or biometric data) through this website.
4. How and why we use information
| Purpose | Information used | Legal basis |
|---|---|---|
| Responding to enquiries and preparing proposals | Enquiry details | Legitimate interests / steps prior to a contract |
| Delivering contracted services and support | Client, billing and support information | Performance of a contract |
| Invoicing, accounting and tax records | Billing information | Legal obligation |
| Securing and maintaining this website | Server logs, necessary cookies | Legitimate interests |
| Measuring website performance and advertising | Analytics and marketing cookies | Consent |
| Occasional service updates to existing clients | Business contact details | Legitimate interests, with opt-out in every message |
We do not sell, rent or share personal information for third-party advertising, and we do not carry out automated decision-making that produces legal or similarly significant effects.
5. Who we share information with
We share personal information only where it is necessary, and only with organisations bound by contract to protect it:
- Hosting and email providers that operate the infrastructure behind this website and our mailboxes.
- Software vendors whose tools we use to deliver support, such as remote monitoring, ticketing and backup platforms.
- Professional advisers including our accountants and, where required, legal counsel.
- Authorities where we are legally compelled to disclose information, and only to the extent compelled.
A current list of the categories of processors we use is available on request. Where a processor is located outside the United States, transfers are made under appropriate contractual safeguards.
6. How long we keep information
| Record type | Retention period |
|---|---|
| Website enquiries that do not become clients | 24 months from last contact |
| Client contract and project records | 7 years after the end of the engagement |
| Invoices and accounting records | 7 years, as required by US tax rules |
| Support tickets | 36 months from closure |
| Web server logs | 90 days |
| Cookie consent records | 12 months from the date of your choice |
7. Your rights
Depending on where you live, you may have the right to:
- request a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete information we no longer need to keep;
- object to or restrict certain processing, including direct marketing;
- withdraw consent at any time where processing is based on consent;
- receive your information in a portable format.
Texas and other US state residents. Where state privacy law applies to us, residents may request access to, correction of, or deletion of personal data, and may opt out of targeted advertising and any sale of personal data. We do not sell personal data. We will not discriminate against anyone for exercising these rights.
To make a request, email support@lios.mtechmpl.com with the subject line “Privacy request”. We respond within 30 days and may ask for information to verify your identity. If you are not satisfied with our response you may escalate to the owner, Daniel Johnson, at the same address.
8. How we protect information
This website is served over HTTPS. Internally we apply the same controls we recommend to clients: multi-factor authentication on all accounts, least-privilege access, encrypted devices, managed endpoint protection, logging and regular restore-tested backups. Access to client data is limited to the engineers assigned to that client.
No system is perfectly secure. If we become aware of a breach affecting your personal information we will notify you and any relevant authority without undue delay, and in any event in line with applicable law.
9. Third-party links
Pages on this site link to external resources such as mapping services and vendor documentation. Following those links takes you to sites we do not control; please read their privacy notices before providing information to them.
10. Changes to this policy
We review this policy at least annually and whenever our practices change materially. The effective date at the top of this page always reflects the current version. Material changes affecting existing clients are communicated by email.
If anything in this document is unclear, write to support@lios.mtechmpl.com or call +1 (804) 289-2596 and a member of the team will explain it in plain language.